The influence of cost of quality on the performance of food manufacturing companies: an empirical study

Purpose Due to the ever-increasing competitive and complex business environments, food manufacturing companies have maintain high-quality products while simultaneously minimizing customers' costs. Cost of quality (COQ) plays a crucial role in enhancing companies' efficiency reducing expenditures that can contribute performance. This paper investigates underlying relationship between level COQ practices adoption (prevention, appraisal, internal external failure costs) organizational performance Palestinian (PFMCs). Design/methodology/approach A quantitative research methodology using structured questionnaire collected data from 119 PFMCs. Partial least squares structural equation modeling was used analyze data. Findings Results indicated has significant positive effect on Besides, prevention, costs were all associated with impact PFMCs, whereas appraisal cost did not affect Originality/value study is considered one first studies investigate practices' developing country context. Thus, it adds value literature responding calls tackle competitiveness issues current environments.